Privacy Policy

Last updated: 10 August 2026

Duely ("Duely", "we", "our", or "us") operates the Duely mobile application for iPhone. This Privacy Policy describes what information we collect, how we use it, who we share it with, and the choices available to you when you use Duely.

By using Duely, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the app.

Information we collect

Account information

Duely uses Sign in with Apple. When you create an account, we receive information made available through Apple and our authentication provider, which may include:

• A unique user identifier linked to your Apple ID
• Your name and email address on first sign-in, if you choose to share them with the app (your email may be Apple's private relay address)
• Basic account metadata such as when your account was created

We use this information to identify your account, provide the service, and communicate with you about support requests if you contact us.

Bill and payment information you provide

When you use Duely, you may enter and store information about your bills and payments, including:

• Bill names, amounts, categories, frequencies, due dates, notes, and optional website links
• Custom categories you create, including names, icons, and colours
• Payment records when you mark bills as paid, including amounts and dates
• App preferences such as your preferred currency and category colour settings
• Notification reminder preferences, including preferred reminder times and schedules

This information is stored in your personal account so it can sync across sessions and devices signed into the same account.

Camera and photo library

If you use Smart Bill Adding (a Duely Pro feature), you may choose to take a photo of a bill or select an image from your photo library. Duely accesses the camera or photo library only when you initiate this feature. Images you submit are used to suggest bill details for your review. You should verify all suggested information before saving.

Subscription and purchase information

If you subscribe to Duely Pro, purchases are processed by Apple through the App Store. We do not receive your full payment card details. We receive subscription status information through our subscription management provider so we can unlock Pro features in the app.

AI-assisted features

Duely Pro includes optional features that use automated processing to help you manage bills, such as Smart Bill Adding and AI Insights. Depending on the feature and your device, content you submit (such as bill images or summaries of your bill and payment data) may be processed on your device and/or sent to cloud-based AI services operated by our service providers to generate results.

Do not submit information you are not comfortable having processed for this purpose. AI-generated results may be inaccurate and should always be reviewed by you before use.

Device permissions and local data

Duely may request the following permissions:

• Notifications — to deliver bill reminders you configure (Duely Pro). You can disable notifications at any time in iOS Settings.
• Camera and Photos — only when you choose to scan or import a bill image (Duely Pro).

Some information is stored locally on your device, including widget data displayed on your Home Screen and certain app preferences. Local data remains on your device unless it is also synced to your account as described above.

Calendar PDF export (Duely Pro) is generated on your device. Exported files are shared only through the sharing options you choose on your iPhone; we do not upload exported PDFs to our servers.

Support communications

If you contact us by email, we collect the information you choose to provide (such as your email address, name, and message content) so we can respond to your request.

How we use information

We use the information we collect to:

• Provide, maintain, and improve Duely
• Sync your bills, payments, settings, and preferences to your account
• Authenticate you and keep your account secure
• Process and validate Duely Pro subscriptions
• Deliver bill reminders you opt into
• Power optional AI-assisted features you choose to use
• Respond to support requests and communicate with you about the service
• Protect against fraud, abuse, and technical issues

What we do not do

• We do not sell your personal information.
• We do not use your data for third-party advertising.
• We do not track you across other companies' apps or websites for advertising purposes.

How we share information

We share information only as needed to operate Duely, including with service providers that help us provide authentication, cloud storage, subscription management, and AI-assisted features. These providers process information on our behalf and are permitted to use it only to provide services to us.

Our service providers include, where applicable:

• Apple (Sign in with Apple and App Store billing)
• Google Firebase (authentication and cloud database services)
• RevenueCat (subscription status management)
• Cloud AI providers used to deliver optional AI-assisted features

We may also disclose information if required by law, to protect our rights or users, or in connection with a merger, acquisition, or sale of assets, subject to applicable law.

Data retention

We retain your account data while your account is active. You may delete individual bills at any time within the app.

If you delete your account from Settings, we delete your bills, payment history, settings, custom categories, profile information, and authentication account from our systems, subject to reasonable backup and legal retention requirements.

Deleting your account does not automatically cancel an active Duely Pro subscription. You must manage subscriptions through your Apple ID account settings.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or restrict use of your personal information. You can:

• Update or delete bill and payment information in the app
• Change notification and reminder preferences in the app or iOS Settings
• Manage your Duely Pro subscription through Apple
• Delete your account from Settings in the app
• Contact us at support@duely.app with privacy-related requests

We will respond to legitimate requests within a reasonable timeframe and as required by applicable law.

Security

We use reasonable administrative, technical, and organisational measures designed to protect your information, including encrypted transport and access controls tied to your authenticated account. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's privacy

Duely is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

International transfers

Your information may be processed and stored in countries other than your own, including countries where our service providers operate (such as the United States). Where required, we rely on appropriate safeguards for international data transfers.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes may also be communicated through the app or by other appropriate means. Your continued use of Duely after changes become effective constitutes acceptance of the updated policy.

Contact us